Support
Need Help?
If you have questions about using the YourSipCloud app or experience issues with your account, your telephony provider is your first point of contact. They can help you with obtaining your login credentials, access to the app, and the majority of questions about setup and use. Most user issues can be solved quickly with their assistance.
For direct app-related support, you may also contact our technical support team:
Phone
+31 20 791 0302
support@yoursipcloud.com
Troubleshooting tips:
- Invalid username or password? Confirm your credentials with your telephony provider.
- Problems with the provisioning link? Check for typos or contact your provider for the correct URL.
- Internet issues? Ensure your Wi-Fi or mobile data is working.
- Still not able to register? Too many login attempts may temporarily block access; try again later or reach out for support.
For most questions about login and access, your telephony provider is best equipped to help you get started quickly and efficiently.
Making a call
The Yoursipcloud app can receive inbound calls and make outbound calls from your phonenumbers. From the app you can make a call either to a contact or any phonenumber.
To make a call to an phonenumber dial the number on the numpad.
If you are not able to make calls this can have multiple causes:
- Your SIP account is not registrated – Check your registration on point 1.
- your device doesn’t have acces to the internet – Please check your connection . The yoursipcloud app is working on both WIFI as 3G/4G/5G network.